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Title: Medical Office Receptionist
Department: Family Medical Specialties
Reports To: Reception Supervisor
The Medical Office Receptionist is responsible for answering phones, greeting patients and visitors, scheduling appointments in a professional and timely manner and maintaining records and accounts, in accordance with local, state, and federal regulations as well as the philosophy, goals and objectives of Family Medical Specialties and ruralMED Management Resources.
Education and/or Experience:
• High school diploma or GED required.
General Requirements/Job Duties:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:
- Adhere to the ruralMED mission, vision, and values.
- Welcomes and greets all patients and visitors, in person or on the telephone; answering or referring inquiries.
- Registers patients, complete medical reports and insurance-related forms, and maintains patient accounts by obtaining, recording, and updating personal and financial information. Ensures availability of treatment information by filing and retrieving patient records.
- Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Complies with FMS and ruralMED Management Resources Codes of Conduct and complies with procedures, regulations, and rules in maintaining medical records.
- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Explains policies to patients as necessary.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Demonstrates competency annually in assigned areas of work.
• Will have access to primary work location during the clinic hours of operation.
• Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.
• General office equipment to include: fax, copier, computer, printer, etc…
Patient Age Groups Served:
Essential Work Environment & Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|Physical Activity||Not |
(0-35% of day)
(36-66% of day)
(67-100% of day)
|Lifting (Floor to waist level)||40 lbs.|
|Lifting (waist level and above)||40 lbs.|
|Lifting (Shoulder level and above)||40 lbs.|
|Wrist Position Deviation||X|
|Pinching/Fine Motor activities||X|
|Keyboard use/ repetitive motion||X|
|Sensory Requirements||Not Applicable||Accurate 20/40||Very Accurate|
(Occupational Exposure Risk Potential)
|Not Anticipated||Reasonably Anticipated|
|Airborne Communicable Disease||X|
|Uneven Surfaces or Elevations||X|
|Extreme Noise Levels||X|
|Shift Requirements||8 hrs/day||10 hrs/day||12 hrs/day||Other (varied)|
|Usual workday hours||X|
|Reliable, punctual attendance for assigned shifts||X|
|Available to work overtime||X|