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Hello, We Are ruralMED!
Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise.
How This Role Makes an Impact:
- Support rural healthcare facilities to achieve excellence and thrive in ever-changing landscapes
- Work alongside a team of dedicated and driven experts passionate about supporting rural healthcare with revenue cycle expertise
- Apply problem-solving and critical thinking skills in the development of processes and workflows, enhancing efficiency and accuracy
- Ensure facilities achieve accurate and compliant coding, providing the highest quality of care to patients and communities
What It’s Like Working at ruralMED:
- Elite and highly skilled professionals driven by delivering superior results, always striving for new levels of excellence
- Flexibility and autonomy with a company that understands the true value and benefits of work-life balance
- Personal and professional growth opportunities are encouraged
- Employee engagement is used as a valuable tool for achieving excellence
Please note: you will be redirected to our partner’s job portal to continue your application.
Title: Senior Director, Operations & Implementation
Department: Administration
Reports To: CEO
Status: Full-time
Position Summary:
The Senior Director, Operations & Implementation serves as a strategic and operational executive team member, translating business priorities into coordinated execution across the line of business. This role strengthens alignment across Sales, Implementation, Client Success, and internal operating teams while providing structure, accountability, and follow-through around key initiatives. The Senior Director supports growth and client success by leading and advising clients, networks, and operational teams. The role requires strong business acumen, executive presence, project leadership, client relationship management, and the ability to influence and drive results across multiple teams and stakeholders without direct authority.
Qualifications:
Education and/or Experience:
• Bachelor’s degree in business administration, Healthcare Administration, Project Management, or related field required.
• Master's degree preferred.
• Minimum of 8–10 years of progressive experience in healthcare operations, supply chain, consulting, client implementation, project management, or related field.
• Demonstrated experience leading complex, cross-functional projects or client implementations.
• Experience working with hospital or health system leaders.
General Requirements/Job Duties:
Employee must have the skills, ability and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation. Specific job duties will vary based upon client assignment. Employee will also abide by ruralMED’s policies as a condition of employment.
- Serves as a strategic and operational partner to the executive team supporting key business priorities and initiatives.
- Translate strategic priorities into actionable plans, timelines, ownership, and measurable outcomes while facilitating alignment across leadership and key internal & external partners.
- Identify emerging risks, issues, and dependencies and provide analyses, recommendations, and updates to support clients, networks, and leadership decision-making.
- Prepare analyses, updates, recommendations, and materials that support leadership discussions and decision-making.
- Lead complex projects for new and existing clients, including project plans, milestones, deliverables, risks, and accountabilities.
- Coordinate cross-functional teams to ensure successful execution and continuity from sales through implementation, stabilization, and transition to ongoing account management.
- Lead client network status meetings, progress updates, issue resolution, and escalation of significant implementation risks.
- Identify opportunities to improve services, tools, workflows, and handoffs and develop scalable practices that improve the current and future offerings.
- Support strategic initiatives and continuous improvement efforts within the business line, using implementation and performance data to identify risks and improvement opportunities.
Required Knowledge, Skills and Abilities:
- Strong strategic thinking and business acumen.
- Excellent project and program management skills.
- Strong client relationship and stakeholder management capabilities.
- Executive-level communication and presentation skills.
- Ability to influence and drive accountability across functions without direct authority.
- Strong analytical, problem-solving, and change management skills.
- Ability to manage multiple complex priorities in a fast-paced environment.
Security/Access:
• Will have access to confidential information and must abide by the organization’s privacy policies and regulations concerning this information
Equipment Used:
General office equipment to include: fax, copier, computer, printer, telephone, etc.
Patient Age Groups Served:
None.
Essential Work Environment & Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
