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Hello, We Are ruralMED!
Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise.
Our Medical Accounts Receivable / Self-Pay Collections Representatives not only have solution-based mindsets perfect for supporting consumers solve problems, they also value treating others with empathy and respect. When you join our team, you will use your communication, empathy, and problem-solving to empower patients to take control of their financial obligations.
How this role makes an impact:
- Through communication and understanding you will empower consumers to find a solution allowing them to take control of their financial obligations.
- Utilizing your and your team’s knowledge, skills, and toolsets, you will provide the best advice to set consumers up for success.
- Applying your problem-solving and critical thinking skills, you will be empowered to take ownership and think outside of the box to develop processes and workflows that continue to further enhance our efficacy and accuracy.
- Using your expertise of insurance rules and regulations, best practice workflows, and the use of multiple software systems, you will ensure maximum reimbursement for services provided.
What It’s Like Working at ruralMED:
- Our elite and highly-skilled team is driven by delivering top-notch results. We support each other to reach a new level of excellence in making an impact for our clients and rural healthcare.
- Discover flexibility and autonomy with a company that understands the true value and benefits of work-life balance.
- Personal and professional growth opportunities are encouraged, and employee engagement is not just a measurement, it is a valuable tool to achieving brilliance.
- Our core values are not only motivational, but they are also the standard for how we conduct and take pride in our work.
- It Begins With You: Own it.
- Pave the Way. Never Settle.
- Be Thoughtful. Be Transparent. Be Extraordinary.
- Work Fearlessly. Celebrate the Wins.
- Capitalize Our Strengths. Achieve Excellence.
- Learn more about our team: https://ruralrevcycle.com/join-our-team/
How to Succeed in this Role:
- Excellent Communication, Critical Thinking, Emotional Intelligence, and Problem-Solving skills.
- Experience is preferred, but willing to offer on-the-job training for the perfect fit!
- Ability to take direction and work independently.
- Strong communication and collaboration skills.
- 1-2 years of related experience and/or training in a healthcare setting (preferred)
- 1-2 years of collection or sales experience (preferred)
- Knowledge of medical terminology and/or insurance terminology (preferred)
- Character Traits: Highly Self-Motivated, Solution-Based, Compassionate, Positive, Genuine, Knowledge-Seeking, Responsible, Driven.
Title: Medical Accounts Receivable / Self-Pay Collections Representative
Department: Revenue Cycle Services
Reports To: Hospital Self-Pay Supervisor
Supervises: None
Status: Part-Time
Position Summary:
Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise. Our Medical Accounts Receivable/Self-Pay Collections Representative assist patients in finding payment solutions for medical bills. Through communication, empathy and problem-solving this position will empower patients to take control of their financial obligations.
Qualifications:
Education and/or Experience:
• Experience is preferred, but willing to offer on-the-job training for the perfect fit!
• 1-2 years of related experience in a healthcare setting (preferred)
• 1-2 years of collection or sales experience (preferred)
• Knowledge of medical terminology and/or insurance terminology (preferred)
• Proficient with Microsoft Office Suite (preferred)
• Healthcare Billing Background (preferred)
General Requirements/Job Duties:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Perform tasks for accounts receivable maintenance including monitoring and reconciling reports, establishing payment arrangements with patients according to established guidelines, and monitoring established payment arrangements.
- Perform tasks related to self-pay delinquent accounts including analysis of delinquent accounts, research of account statuses, telephone calls, written communication, etc.
- Monitor and maintain patient address information/changes including initial skip-tracing on returned mail
- Operate and navigate between multiple software systems for tracking patient financial transactions and demographic information
- Analyzes and responds to patient-related correspondence
- Receive and resolve patient inquiries
- Responsible for referring client accounts to a collection agency
- Compliance with policies, procedures, regulations and laws applicable to the role
- Maintain the completeness and accuracy of patients computerized financial files
Other:
- Maintain current knowledge of billing and reimbursement rules as designated by the Centers of Medicare and Medicaid Services (CMS), Medicaid Managed Care, and other payers
- Proficient knowledge of EHR, clearinghouse, and payer systems, as well as any other systems, required for performing required job duties
- Communicate issues to management, including payer, system, or escalated account issues. Identify denial trends and provides suggestions for resolution
- Participate in department meetings, in-service programs, and continuing education programs
- Maintain a professional attitude with patients, visitors, physicians, office staff, and hospital personnel. Assure confidentiality of patient information, maintaining compliance with policies and procedures.
- Perform other duties as assigned.
Required Knowledge, Skills and Abilities:
- Proficient with Microsoft Office Suite (preferred)
- Excellent Communication and Critical Thinking Skills
- Character Traits: Highly Self-Motivated, Solution-Based, Compassionate, Positive, Genuine, Ability to Work Independently
Security/Access:
• Remote work is expected 100% of the time unless otherwise agreed upon.
• Access to confidential information abiding by the organizations' privacy policies and regulations concerning this information.
Equipment Used:
• General office equipment to include: fax, copier, computer, printer, etc.
• Telephone
Patient Age Groups Served:
None.
Essential Work Environment & Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
