Director of Revenue Cycle Services

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Hello, We Are ruralMED!

Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise.

When you join our team as a Director of Revenue Cycle Services, you will work closely with remote staff and rural clients in the Critical Access Hospital and Rural Health Clinic realm. Utilizing your extensive knowledge and expertise in leadership and revenue cycle management, you will guide, encourage, and inspire our teams and our clients. Through the management of complex change initiatives, coordination of process improvements, collaboration with a wide variety of staff, and facilitation of workflow changes, you will ensure the achievement of industry best practice standards for our clients.

As part of the ruralMED leadership team, you get to collaborate and strategize with your fellow passionate and driven leaders. Together we create a supportive and nurturing environment to encourage growth, teamwork, accountability, honesty, and innovation while taking the time to celebrate excellence along the way!

How This Role Makes an Impact:

  • Utilizing your leadership and revenue cycle management knowledge and expertise, you will experience the rewarding satisfaction of empowering a team and supporting rural healthcare facilities on their journey to thrive within the evolving landscape and achieve excellence.
  • You will inspire, encourage, and work alongside a team of dedicated and driven experts who are passionate about helping each other to be the best at supporting rural healthcare with their revenue cycle prowess.
  • Applying your problem-solving, critical thinking, and leadership skills, you will be empowered to take ownership and think outside of the box to develop processes and workflows that continue to further enhance our efficacy and accuracy.
  • You will play a direct role in being a cheerleader, resource, guide, and go-to expert for team members, clients, and facilities to aid them in maximizing their reimbursement.

What It’s Like Working at ruralMED:

  • Our elite and highly skilled team are driven by delivering top-notch results and supporting each other to reach a new level of excellence while making a positive impact on our clients and rural healthcare.
  • Discover flexibility and autonomy with a company that understands the true value and benefits of work-life balance.
  • Personal and professional growth opportunities are encouraged, and employee engagement is not just a measurement, it is a valuable tool for achieving brilliance.
  • Our core values are not only motivational, they are the standard for how we conduct and take pride in our work.
    • It Begins With You: Own it.
    • Pave the Way. Never Settle.
    • Be Thoughtful. Be Transparent. Be Extraordinary.
    • Work Fearlessly. Celebrate the Wins.
    • Capitalize Our Strengths. Achieve Excellence.
  • Learn more about our team:

How to Succeed in this Role:

  • Excellent Analytical, Communication, Critical Thinking, Problem-Solving, Adaptation, and Leadership skills.
  • Ability to take and give clear directions, work independently, and collaborate.
  • Capable of adjusting quickly to changing priorities and initiating process improvements.
  • 3-5 years of related experience in a Revenue Cycle Leadership role.
  • Thrive in a fast-paced atmosphere and be able to flex and adjust to the highest priorities.
  • Character Traits: Solution-Based, Highly Motivated, Achiever, Positive, Genuine, Driven, Compassionate, Patient, Self-Disciplined, Passionate, Knowledge-Seeking, Responsible.

Title: Director of Revenue Cycle Services

Department: Revenue Cycle Resources

Reports To: Vice President of Revenue Cycle Services

Supervises: TBD

Status: Full-Time

Position Summary:

The Revenue Cycle Director will provide leadership, oversight, and expertise for all revenue cycle functions within their designated clientele. They will manage complex change initiatives, drive process improvements, collaborate with a wide variety of staff, and facilitate workflow changes to ensure the achievement of industry best practices standards for the client. This position will work closely with rural clients, requiring extensive knowledge and experience in Critical Access Hospital and Rural Health Clinic revenue cycle management.


Education and/or Experience:

1. Five Years Experience in Revenue Cycle Management with a focus on Critical Access and Rural Health Clinic
2. Bachelor’s degree in business or Related Field
3. Cerner Community Works and/or Meditech Experience Preferred

General Requirements/Job Duties:

The employee must have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation.  The employee will also abide by ruralMED’s policies as a condition of employment.

Job Responsibilities

  • Provides oversight of processes and staff assigned to designed clientele, including:
    • Front facing client management, providing ongoing support, professional communication, expertise, and detailed status reports
    • Management of staff performing hands on revenue cycle operations, including billing, coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, denial and reimbursement management
    • Conducts continuous high level project assessments and adjusts staff and processes as necessary
  • Supervises personnel, including hiring, training, coaching, work allocation, problem resolution, and performance evaluation
  • Motivates employees to achieve peak productivity and performance.
  • Identifies and implements Revenue Cycle solutions which include the utilization of industry best practices, process standardization, metric/dashboard development & measurement and a common scalable technology platform to leverage and build from.
  • Performs Revenue Cycle Assessments for clients, including detailed findings and recommendations
  • Monitor dashboards and KPI stoplight reports to drive KPIs to achieve Revenue Cycle goals. Analyze trends and make appropriate processes changes to positively impact Revenue Cycle KPIs.
  • Coordinates audits of current procedures to monitor and improve efficiency of revenue cycle operations
  • Develops and implements operational policy and procedure manuals, desk references and other reference materials and ensures consistent communication of revenue cycle policies and procedures.
  • Provides subject matter expertise to identify and implement Revenue Cycle solutions which includes the utilization of industry best practices/standards, process standardization, metric/dashboard development & measurement and a common and scalable technology platform to leverage and build from.
  • Initiates project plan development, workflow analysis, and management of complex process improvement/change management projects. Drives change and responds to difficult situations with ease
  • Performs direct hands-on work within assigned area of expertise to the highest level of quality and maintains a superior level of productivity
  • Perform payer trend analysis to ensure optimal processing and reimbursement, identify issues, communicate findings to Revenue Cycle stakeholders, define solutions and initiate resolution Performance Monitoring
  • Other duties as assigned


Required Skills

  • Superior written and verbal communication skills. Ability to facilitate communications between diverse groups.
  • Excellent interpersonal, consultative, and relationship building skills to effectively lead and facilitate multi-functional teams, develop collaborative partnerships with key stakeholders, and operate comfortably in a collaborative, shared leadership environment
  • Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.
  • Exceptional project management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks, and adapt to frequent changes in priorities.
  • Ability to recognize necessary changes in priority of tasks and allocation of resources.
  • Adapts to different client personalities and internal management styles to ensure expectations are met on both ends

Required Knowledge, Skills and Abilities:

  • Five Years Experience in Revenue Cycle Management with a focus on Critical Access and Rural Health Clinic
  • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
  • Cerner Community Works and/or Meditech Experience Preferred


• Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Equipment Used:

• General office equipment to include: fax, copier, computer, printer, etc.
• Telephone

Patient Age Groups Served:


Essential Work Environment & Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.